Privacy Policy
Understand how 689bt collects, stores, and protects your personal information when you use our platform in Bangladesh.
Introduction
689bt (referred to as "we", "us", or "our") is committed to protecting the privacy and security of all users who access our online casino and sports betting platform at 689bt.bet. This Privacy Policy describes the types of personal information we collect, how we use it, who we share it with, and the choices you have regarding your data.
By registering an account, accessing our website, or using any of our services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. Your continued use of 689bt following any updates to this policy constitutes your acceptance of those changes.
This policy applies to all personal data processed in connection with your use of 689bt, including the website, mobile-optimized pages, customer support interactions, and payment processing services. We operate as an offshore gaming platform and serve users including those based in Bangladesh. We strongly encourage all players to familiarise themselves with this document before depositing or placing any bets.
All data transmitted on 689bt is protected by industry-standard SSL encryption.
We store personal data on secure servers with restricted access and regular security audits.
We never sell your personal information to third-party marketing organisations or data brokers.
We clearly explain every purpose for which your data is collected and processed.
When data crosses international borders, we apply appropriate contractual safeguards to maintain your protection.
You may request a copy of your personal data at any time by contacting our support team.
Information We Collect
689bt collects personal information from you when you register an account, make a deposit, place a bet, contact customer support, or interact with our platform in any meaningful way. The nature of information collected falls into three broad categories.
Identity and Account Information
When you create an account or complete verification procedures, we may collect:
- Full name, date of birth, and nationality
- Email address, mobile number (e.g. bKash or Nagad registered number), and contact details
- Residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi)
- Government-issued identification documents submitted for KYC verification
Financial and Transaction Information
To facilitate deposits and withdrawals in BDT, we collect transaction-related data, including:
- Payment method details such as bKash, Nagad, Rocket, and Upay account references
- Deposit and withdrawal history, bet amounts, and win/loss records
- Bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.) where applicable
Technical and Usage Data
When you visit our site, our servers automatically collect certain technical information including your IP address, browser type and version, device model, operating system, session duration, pages visited, and the games or sports markets you interact with. This data is used for security monitoring, fraud prevention, and platform performance improvements. We do not use this data to personally identify you unless combined with other account information.
How We Use Your Information
689bt uses collected personal data strictly for the following purposes. We do not process your data in ways that are incompatible with the purposes stated below.
- Account creation, authentication, and management, including password resets and security alerts
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
- Delivering customer support, resolving disputes, and responding to account queries
- Fraud detection, anti-money-laundering (AML) compliance, and responsible gaming monitoring
- Sending transactional communications such as deposit confirmations, withdrawal updates, and bonus notifications
- Platform improvement, analytics, and personalising your gaming and betting experience
Where we wish to use your data for direct marketing purposes — such as promotional offers relating to upcoming BPL cricket markets, new slot launches, or festival bonuses during Eid or Pohela Boishakh — we will seek your explicit consent before doing so. You may withdraw consent at any time by contacting our support team.
Sharing and Disclosure of Your Data
689bt does not sell personal data. We do not transfer your information to third parties for their own independent marketing use. However, in certain circumstances, we may share your data as described below.
Service Providers and Partners
We engage carefully selected third-party service providers to help us deliver our platform. These include payment processors (including the operators behind bKash, Nagad, Rocket, and Upay integrations), identity verification providers, cybersecurity vendors, cloud hosting services, and game software providers such as Pragmatic Play and Evolution Gaming. All such providers are bound by contractual obligations to process your data only on our instructions and to maintain appropriate security standards.
Legal and Regulatory Requirements
We may disclose personal information when required to do so by law, in response to a valid legal request from a court or government authority, or where necessary to protect the legal rights and safety of 689bt, its employees, or its users. We will notify affected users of any such disclosure where legally permissible.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will inform users by posting a prominent notice on our platform before any such transfer takes place and before your data becomes subject to a different privacy policy.
Cookies and Tracking Technologies
689bt uses cookies and similar tracking technologies to operate and improve the platform, analyse user behaviour, and remember your preferences. Cookies are small text files stored on your device by your browser when you visit our site.
We use the following categories of cookies on the 689bt platform. Each serves a distinct and documented purpose. No cookie is installed on your device that is not required for the delivery of services or not disclosed in this policy.
Essential Cookies
These cookies are strictly necessary to deliver the core features of the 689bt platform, including login session management, account authentication, and secure payment processing. Without these cookies, many parts of the service cannot function. They do not collect information that can be used for marketing purposes and cannot be disabled without severely impacting your user experience.
Analytics and Performance Cookies
We use analytics cookies to understand how visitors use the 689bt platform — which pages are most popular, how long sessions last, and which games or betting markets attract the most activity. This data is aggregated and anonymised where possible. You may disable performance cookies through your browser settings, though doing so may affect certain features such as personalised game recommendations or saved betting preferences.
Data Security
689bt employs a range of technical and organisational measures designed to keep your personal data safe from unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict internal access controls based on the principle of least privilege, regular penetration testing and vulnerability scanning, and 24/7 security monitoring of our platform infrastructure.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is one hundred percent secure. If you become aware of any suspected breach of your account security, please contact our support team immediately. We will investigate and, where required, notify you of any confirmed breach that affects your personal data.
Your Account Security Responsibilities
You are responsible for maintaining the confidentiality of your 689bt login credentials, including your username and password. Do not share your account details with anyone, including customer support representatives who will never ask for your full password. Use a strong, unique password and enable any two-factor authentication options made available on the platform. If you access 689bt from a shared or public device, ensure you log out fully before leaving.
Data Retention
689bt retains your personal data for as long as your account remains active and for a period thereafter as reasonably required for legal, financial, regulatory, and security purposes. Specifically, transaction records and identity verification documents are retained for a minimum period aligned with standard anti-money-laundering obligations applicable tooffshore gaming operators. After account closure, we may retain certain records in anonymised or aggregated form for statistical and analytical purposes, which no longer identify you as an individual.
If you wish to request deletion of your personal data prior to the expiry of our standard retention period, you may do so by contacting our support team. We will assess each request individually and respond within a reasonable timeframe. Please note that we may be unable to delete data that we are required by law to retain, or data that is necessary to resolve an open dispute or enforce our Terms and Conditions.
Your Rights Over Your Personal Data
As a user of 689bt, you have the following rights in relation to your personal data. We are committed to honouring these rights in a timely and transparent manner.
- Right of Access: You may request a copy of all personal data we hold about you at any time.
- Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
- Right to Erasure: Subject to legal retention requirements, you may request that we delete your personal data.
- Right to Restriction: You may ask us to restrict how we process your data in certain circumstances, for example while a complaint is being investigated.
- Right to Object: Where we process your data on the basis of legitimate interests or for direct marketing, you have the right to object at any time.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. Identity verification may be required before we can action your request to ensure we are disclosing or amending the correct individual's data.
Payment Data and Financial Privacy
All payment transactions on 689bt are processed through secure, encrypted channels. We do not store full payment card numbers, CVV codes, or complete mobile banking PINs on our servers. When you deposit using bKash, Nagad, Rocket, or Upay, we receive a transaction reference and confirmation status from the payment provider — we do not have access to your mobile wallet credentials or bank account password.
Withdrawal requests are subject to identity verification in line with our standard KYC procedures. We reserve the right to request additional documentation before processing large withdrawals in BDT. This is a security measure designed to protect your funds and prevent fraudulent withdrawal attempts on your account.
Age Restriction and Minor Protection
689bt strictly prohibits access to our platform by individuals under the age of 21. All users are required to confirm that they are 21 years of age or older at the point of registration. We reserve the right to request identity documentation at any time to verify age compliance. Any account found to belong to a person under 21 will be suspended immediately, all winnings will be forfeited, and any deposited funds will be returned minus any bonuses claimed.
We use age-verification tools during registration and, where technically feasible, implement device-level signals to detect potential underage access patterns. Parents and guardians are encouraged to install parental control software on shared devices to prevent minors from accessing gambling platforms. If you believe a minor has registered on 689bt, please contact our support team immediately at [email protected].
Changes to This Privacy Policy
689bt reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify active users via the email address associated with their account or by posting a prominent notice on the 689bt platform. The updated policy will display a revised "Last Updated" date at the top of the document.
Your continued use of the 689bt platform after any changes to this policy become effective constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must stop using the platform and may request account closure. We encourage all users to review this policy periodically to stay informed about how we protect your personal data.
Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please contact our team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
| Detail | Information |
|---|---|
| Brand Name | 689bt |
| Support Email | [email protected] |
| Response Time | Within 5 business days |
Ready to Explore 689bt?
Now that you understand how we protect your data, enjoy a safe and secure gaming experience at 689bt. Explore cricket betting, premium slots, live casino games, and more.